Refund & Return Policy
Clear B2B return guidelines for pharmaceutical stock, expiry claims, medical specification mismatches, and damaged deliveries across Ahmedabad.
B2B Wholesale Trade Notice
OM Enterprise operates strictly as a B2B Wholesale Dealer in generic medicines, surgical products, and OTC items. We supply registered chemist stores, stockists, hospitals, and licensed medical practitioners. Consumer retail return or "change-of-mind" policies do not apply to B2B pharmaceutical transactions.
Eligible Conditions for Return & Refund
Refunds or stock replacements are considered exclusively under the following verified medical criteria:
1. Stock Expiry / Near-Expiry
Products delivered with short shelf-life (below agreed minimum expiry margin) or expired manufacturing batches upon receipt.
2. Medical Criteria Mismatch
Discrepancy in active salt composition, dosage form mismatch, brand division discrepancy, or manufacturing specification error.
3. Wrong Product or Quantity
Delivery of an incorrect item, wrong SKU, or item count variation differing from the confirmed B2B purchase order invoice.
4. Damage or Thermal Breach
Physical packaging breakage during dispatch or temperature logger breach for WHO-GDP refrigerated cold storage formulations.
How to File a Return Claim
Report Within 7 Days of Delivery
Notify our dispatch team within 7 calendar days of order delivery. Claims raised after 7 days will not be eligible under drug audit rules.
Provide Invoice & Batch Verification
Share your GST Tax Invoice ID, Chemist Drug License number, photo of the batch number/expiry label, and description of the discrepancy via WhatsApp (+91 94274 74493) or email.
Warehouse Inspection & Settlement
Upon receipt of returned goods at our Isanpur, Ahmedabad warehouse and physical audit verification, a B2B Credit Note or Direct Bank Refund is processed within 3–5 business days.
⚠️ Non-Returnable Scenarios
- Items with broken manufacturer safety seals or tampered secondary packaging.
- Refrigerated products subjected to improper storage temperatures after delivery.
- Stock ordered in error by buyer without prior dispatch authorization.
Need to File a Return Claim?
Contact our B2B wholesale distribution helpline for immediate assistance with stock claims or credit notes: